My insurance company/pharmacy states that they sent over the paperwork for a prior authorization and it has not been returned to them, what is going on?

In many instances Insurance companies may fax forms but to the wrong fax number. We recommend that when an insurance company informs you that documents have been faxed, you verify the fax number that they are sending it to.

Our fax number for prior authorization related documents is 213-603-9021. Also we recommend that you inform us immediately through chat that a prior authorization is required for your desired medication, so that we may address it in a timely manner.